Frequently asked questions...

Q: Can I place an order via the telephone?

A: Unfortunately not, as we have no facility to accept payment over the phone.

Q: Can I collect my order from your location?

A: Yes, we offer a click and collect option for orders placed online, or you can make purchases in store.

Q: Can I amend or add to my online my order after I've placed it?

A: Once an order is received, it is sent directly to our warehouse for processing. As a result, we are unable to make any amendments to an order. This includes the delivery method, delivery address or payment method. You are of course welcome to cancel an order if there is an error.

Q: My order hasn't arrived, what should I do?

A: Your confirmation email will contain an estimated delivery date. If this date has lapsed, please contact our team.

 Q: I've forgotten my password, what should I do?

A: When logging in, the will be a 'forgotten your password' link. Please click this and follow the instructions to reset your password.

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Get in touch

Contact details

Come and see us

PRIMA Leisure
Unit 600 The Quadrant
Ash Ridge Road
BS32 4QA

How to find us

Opening hours

Bristol Shop
09:00 - 16:30
09:00 - 16:30
09:00 - 16:30
09:00 - 16:30
09:00 - 15:00

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