Service Update

Latest Service Update

PRIMA Leisure is operating normally and following government guidance. Our office and warehouse are open for deliveries and customer service support.

We have taken the decision to permanently close our Bristol shop. All orders must be placed online or through your local Bailey Retailer.

When placing your order online, and when contacting us, please be aware of the following information:

Stock Levels and Delivery Information

We have invested heavily in ensuring the messaging on our website is up to date and as accurate as possible. If an item is in stock this will be clearly displayed when viewing an item page. If an item is not currently in stock, a message stating “Available to order” is displayed, and an estimated dispatch date is shown on the product page and throughout the checkout process.

Please note that this is a best estimate of when we expect to have stock available to dispatch to you. The estimated dispatch date is based on lead times given to us by suppliers and this is therefore not guaranteed. For the reasons mentioned below, not all of our supply chain is fully functional and some extensive delays are being experienced.

Supply Chain

We offer an extensive range of caravan and motorhome parts and associated accessories and have over 21,000 different product lines for sale on our website. We work with around 250 suppliers based in the UK and throughout Europe. At any one time we have over 150,000 items in stock ready for dispatch across our fastest moving product lines. However, it is not feasible for us to hold stock of every item listed for sale. We therefore have various “direct-ship” arrangements with suppliers, and work to agree lead times with our suppliers to provide estimated dispatch times to you as customers.

In the current COVID environment we have faced challenges with the supply of products. Some suppliers have simply not been able to reopen until their main customers are fully operational, and some have ceased trading on a more permanent basis. Others are dependent upon ever-changing country and regional COVID restrictions both in the UK and Europe. As a result there are continuing delays in receiving some products; we are in daily contact with our suppliers and have a designated employee who is managing outstanding orders with our supply chain. We expect some delays to continue for the foreseeable future as a result of continuing COVID measures.

Customer service is extremely important to us, and we thank you for your understanding and ongoing support as we work hard to fulfil orders and as quickly as we can.

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Contact details

Opening hours

Bristol Shop
Permanently CLOSED
Mon - Thu
09:00 - 16:30
Friday
09:00 - 15:00
Sat - Sun
CLOSED

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