Important Customer Notice - Outwell Product Recall

Important Customer Notice - Outwell Product Recall

This notice is to inform you that PRIMA Leisure is recalling the following products on behalf of OASE Outdoors:

1980112 – Outwell Bamboo 12 Piece Dinner Set Iris Blue

1980113 – Outwell Bamboo 12 Piece Dinner Set Primrose Green

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This recall has been initiated due to higher levels of melamine and formaldehyde than migration limits found as a result of a random test. This makes the product unsuitable for use when eating or drinking.

To implement this recall, immediate action is required. Please take the following actions if you have purchased any of the products listed above:

  1. Discontinue use of concerned products immediately
  2. Call us on 0344 326 4000 (Mon-Fri 8am-5pm, Fri 8am-3.30pm) and provide us with your order number and/or proof of purchase so that we can arrange a refund
  3. Destroy the products and send photographic evidence of this destruction to us at info@primaleisure.com quoting your order number.
  4. If you do not have access to email please send this information to us by post at:

PRIMA Leisure Accessories
Unit 600 The Quadrant
Ash Ridge Road
Bradley Stoke
BS32 4QA

Apologies for any inconvenience this may cause you. We appreciate your assistance.

PRIMA Team

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PRIMA Leisure
Unit 600 The Quadrant
Ash Ridge Road
Bristol
BS32 4QA

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Monday
08:00 - 17:00
Tuesday
08:00 - 17:00
Wednesday
08:00 - 17:00
Thursday
08:00 - 17:00
Friday
08:00 - 15:30
Saturday
CLOSED
Sunday
CLOSED

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